Support | Moneybag

Support

Get help faster by choosing the right support path and including the transaction, payout, refund, dispute, or API details Moneybag needs to investigate.

Support Options

Use the support channel listed in the merchant dashboard for account-specific requests.
Email Moneybag support for general merchant questions and non-urgent operational issues.
Use developer documentation and sandbox tools for API, webhook, and integration questions.
Check the approved status or incident channel when Moneybag publishes one.

What to Include

Merchant ID and account email.
Transaction ID, payout ID, refund ID, dispute ID, API request ID, or webhook ID.
Amount, currency, payment method, environment, and date or timestamp.
Clear summary of the issue, screenshots when useful, and logs with no sensitive card data.

Common Categories

Onboarding and account review
Integration, APIs, sandbox, and webhooks
Failed payments and authorization outcomes
Settlements, payouts, and reconciliation
Refunds, chargebacks, fees, and billing

Help topics

FAQ

Moneybag FAQ for founders, merchants, and finance teams covering integration, onboarding, payments, settlements, fees, refunds, chargebacks, and support.

Approval Timeline

Moneybag merchant approval timeline guidance, review steps, common delays, and ways to submit a stronger application.

Settlement Timing

Moneybag settlement timing guide explaining how payouts work, what affects timing, and where merchants can track settlement activity.

Fees

Moneybag fees guide explaining where merchants can see fees, common fee types, and report fields.

Refunds

Moneybag merchant refund guide covering refund options, status tracking, support details, and reconciliation notes.

Chargebacks

Moneybag chargeback guide for merchants covering dispute reasons, response steps, evidence, and prevention practices.

Failed Payments

Moneybag failed payments guide explaining common decline reasons, merchant actions, support data, and retry guidance.